Hey!Privacy Policy
Hey! (“we”, “us”) is an app by Fuwture (fuwture.com) that helps people buy from and sell to shops near them, chat, and find on-the-spot help such as the closest ambulance or mechanic. This policy explains what we collect, why, and the choices you have. It is written to meet India’s Digital Personal Data Protection Act, 2023.
What we collect
- Account details: your mobile number, email address, username, name and a password (stored only as a secure hash, never in plain text).
- Profile and shop details you choose to add: photo, bio, shop name, address, opening hours, UPI ID, and the services you offer.
- Location: used to show distances and what is near you. Sellers’ shop location is shown to buyers. When you ask for help (SOS, puncture, mechanic, towing), your exact location is shared with the nearby providers who receive the request, so they can reach you.
- What you post and send: photos, videos, stories, prices, comments, likes, buyer requests, chat messages and voice notes.
- Verification documents sellers upload (for example ID proof, shop licence, a live photo of the shop with its location), used only to check the business is real.
- Activity that helps sellers: post views, shop visits, calls, directions and chats, shown to sellers as totals in their dashboard. Your personal details are not shown in these numbers.
- Device information: a notification token so we can send you notifications, and basic technical logs to keep the service working and secure.
We do not collect your contacts, and we do not handle your payments — UPI payments go directly between buyer and seller through your UPI app.
How we use it
- To create and secure your account (including one-time codes by SMS or email).
- To show posts, shops and help providers near you, and to deliver chats and notifications.
- To send help requests to the closest providers, and tell you who accepted.
- To verify sellers and service providers, and to keep the app safe (spam, fraud, reported content).
- To show sellers how their posts are doing.
We do not sell your personal data, and we do not show third-party advertising based on it.
Who we share it with
- Other users, as the app works: your public profile, shop page and posts; your messages to the person you chat with; your location to providers when you ask for help.
- Service providers that run the app for us: our cloud server host (DigitalOcean), Google Firebase Cloud Messaging (notifications), an SMS provider and an email provider (one-time codes), and map providers (OpenStreetMap tiles, Google Maps when you choose “Navigate”). They may only use the data to provide their service to us.
- Authorities, when the law requires it.
How long we keep it
- Stories disappear after 24 hours. Posts are kept until they expire or you delete them.
- Chats are kept until you delete them or your account.
- When you delete your account, your profile, posts, stories, chats and documents are removed within 30 days. Backups are overwritten within a further 30 days.
Your rights
You can see and edit your details in the app, and delete your account at any time (how to delete your account). You can also ask us for a copy of your data, to correct it, or to delete it, and you can withdraw consent for optional features (for example notifications or location) in the app or your phone settings.
Children
Hey! is for people aged 18 and over. We do not knowingly collect data from children. If you think a child has an account, contact us and we will remove it.
Security
Data is sent over encrypted connections (HTTPS). Passwords are hashed. Access to verification documents is limited to the people who approve businesses. No system is perfectly secure, so please keep your password private.
Contact and grievances
Questions, requests or complaints: support@fuwture.com.
Grievance Officer: [NAME], Fuwture, [ADDRESS] — we reply within 30 days.
Draft prepared for Play Store submission. Fill in the grievance officer’s name and address, confirm the support email, and have it reviewed by a lawyer before launch.